winvd's Privacy Policy
Your personal information is completely safe with us. This policy explains in detail what data we collect, how we use it, and how we protect your privacy.
1 Introduction
This Privacy Policy ("Policy") is issued on behalf of the winvd platform ("we", "our", or "winvd"). This Policy describes what information is collected about you when you use our website or services, how that information is used, where it is stored, and how it is kept secure.
By using our services, you are considered to have agreed to the terms of this Privacy Policy. If you do not agree with any term in this Policy, please refrain from using our platform. This Policy may be updated from time to time, and we will make reasonable efforts to notify you of any significant changes.
winvd is committed to providing a safe, transparent, and reliable online gaming experience for players in Bangladesh. Your privacy is our top priority.
2 What Information We Collect
We collect information about you in several ways. Details are described by category below:
2.1 Information You Provide
When you create an account on winvd or use our services, you voluntarily provide the following information:
- Full name and date of birth (for age verification)
- Mobile number and email address
- Password and security-related information
- Payment information for transactions (bKash, Nagad, Rocket, or Upay account number)
- Documents required for identity verification (such as a national ID card or passport)
- Communications with our support team
2.2 Automatically Collected Information
When you use our platform, our system automatically collects certain technical information:
- IP address and device information
- Browser type and version
- Time spent on the platform and navigation patterns
- Login time and date
- Information collected from cookies and similar tracking technologies
2.3 Transaction Information
Your deposit and withdrawal history, betting activity, bonus usage, and details of other financial transactions are stored with us.
3 How We Use Your Information
winvd uses your information only for the following legitimate purposes:
3.1 Service Delivery and Operations
- To create, manage, and verify your account
- To process deposits, withdrawals, and financial transactions
- To apply bonuses, rewards, and promotional offers
- To provide customer support and resolve issues
- To maintain platform security and prevent fraudulent activity
3.2 Age and Identity Verification
Our platform is for users aged 21 and above only. We use your information for age and identity verification to enforce this requirement.
3.3 Service Improvement
- To improve the functionality and user experience of our platform
- To plan new games and features
- To identify and resolve technical issues
3.4 Communications
We use your contact information to send important account notifications, security alerts, and transaction confirmations. If you have opted in to receive promotional messages, we may also send you information about offers.
4 Data Protection & Security
winvd uses industry-standard security technologies and practices to protect your personal information.
4.1 Encryption Technology
All data transmitted between you and our servers is secured with SSL encryption technology. This ensures that no third party can gain unauthorized access to your information.
4.2 Password Protection
Your password is never stored in plain text — it is encrypted using advanced hashing algorithms. No member of our staff can view your password.
4.3 Access Controls
Only authorized personnel have limited access to your information, and they are bound by strict confidentiality agreements. All access to our systems is logged and regularly monitored.
4.4 Payment Security
All financial transactions are processed through the secure payment gateways of bKash, Nagad, Rocket, and Upay. We do not store any complete payment card or bank account details on our servers.
5 Cookies & Tracking Technologies
winvd uses cookies and similar technologies to improve your browsing experience.
5.1 Types of Cookies
- Essential Cookies: These are required for the platform to function properly. They keep your login session active and maintain security.
- Functional Cookies: Used to remember your preferences, such as language settings.
- Analytics Cookies: Collect anonymous statistics to help us understand and improve platform performance.
5.2 Cookie Controls
You can decline cookies or delete existing cookies by changing your browser settings. Please note that disabling essential cookies may cause some key features of the platform to stop working.
6 Sharing Information with Third Parties
winvd never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
6.1 Service Provider Partners
Certain trusted third-party services are used to operate our platform, such as payment processing, game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Microgaming, NetEnt, Ezugi), and technical infrastructure services. These partners may only use information for the specific purpose of providing their services and are required to comply with our privacy standards.
6.2 Legal Obligations
We may disclose information when required by a court order, a lawful request from law enforcement, or to meet applicable legal obligations. In such cases, we provide only the minimum information necessary.
6.3 Fraud Prevention
Information may be shared with relevant authorities as needed to combat money laundering and fraudulent activity.
7 Data Retention Period
winvd retains your personal information only for as long as necessary. The specific retention period depends on the type of information and applicable legal requirements.
- Account-related information is kept for as long as the account is active and for any additional period required to meet legal obligations.
- Records of financial transactions are retained for the period specified under applicable law.
- Customer support communication records are kept for a limited period.
Once the retention period ends, information is securely deleted or anonymized so that it can no longer be linked to any individual.
8 Your Rights
You have the following rights regarding your personal information:
8.1 Right to Access
You may request at any time to know what information we hold about you. We will fulfill that request within a reasonable timeframe.
8.2 Right to Rectification
If any of your information is incorrect or incomplete, you may request a correction. You can also update certain information directly from your account settings.
8.3 Right to Erasure
In certain circumstances, you may request that your information be deleted. However, some information may need to be retained for a specific period due to legal obligations or legitimate interests.
8.4 Opt-Out of Promotional Communications
You may stop receiving promotional messages at any time. Contact our support team to do so.
To exercise any of the rights above, please get in touch with us through the contact details below.
9 Protection of Minors
winvd's services are intended for users aged 21 and above only. We do not knowingly collect personal information from minors. If we become aware that a minor's information has entered our system, we will immediately delete that information and close the associated account.
If you believe a minor has registered on our platform, please notify our support team immediately.
10 Changes to This Policy
We may update this Privacy Policy from time to time. If any significant changes are made:
- The updated date on this page will be changed
- Where applicable, a notification will be sent to your registered email or mobile number
- You may be informed of the changes when you log in to the platform
Continuing to use the platform after the updated policy is published will be considered your acceptance of the new policy. We recommend reviewing this page regularly.
11 Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us:
Live Chat — 24 hours, 7 days
Our support team is available in both Bengali and English. We aim to respond to any privacy-related requests as promptly as possible.
For more information, please visit our Terms & Conditions and Responsible Gaming pages.